Privacy Policy

Introduction

I am committed to protecting the privacy of your personal information. This Privacy Policy outlines how I collect, use, share, and safeguard the information you provide when interacting with our coaching services, whether through our website, email, phone calls, or video sessions.

Information I Collect

• Personal Details:

  Name, email address, phone number, contact address, and any other information you voluntarily provide during the initial contact, scheduling process, or coaching sessions.

• Session Information:

  Notes taken during coaching sessions, topics discussed, goals set, progress updates, and any other relevant details to provide personalized coaching.

• Payment Information:

  Credit card details, if used for payment of coaching services, which are securely processed by our payment gateway provider.

How I Use Your Information

• To Provide Coaching Services:

  I use your information to personalize your coaching experience, track progress, and deliver relevant coaching interventions based on your specific needs and goals.

• To improve my coaching skills

  Given your authorization, I may record our coaching sessions for mentoring purposes; I will use them only to get feedback from a mentor on how I can improve my coaching skills. I may also listen back to the recording to see what I may have missed and can follow up on in our future sessions. I will not use the recordings for any other purpose.

• Communication:

  I may use your contact details to send you appointment reminders, important updates regarding your coaching plan, and occasional newsletters or promotional materials related to our services (with the option to opt-out).

• Quality Improvement:

  I may use anonymized and aggregated data to analyze coaching trends and improve my services overall.

Sharing Your Information

• Third-Party Service Providers:

  I may share your information with trusted third-party service providers (e.g., scheduling software, payment processors) to facilitate our coaching operations, but only to the extent necessary to perform their functions and under confidentiality agreements.

• Legal Compliance:

  I may disclose your information if required by law, court order, or to protect my legal rights.

Your Privacy Controls

• Access and Correction:

  You have the right to access your personal information and request corrections to any inaccuracies.

• Opt-Out:

  You can opt-out of receiving marketing communications by contacting me at mike@michaelleelifecoach.com .

• Data Deletion:

  Upon request, I will delete your personal information from our records, unless required to retain it for legal or administrative purposes.

Data Security

I implement industry-standard security measures to protect your information, including data encryption, password protection, and secure storage practices.